Contact our customer service team today. We're available to answer your questions and provide support whenever you need assistance.
Your Aswaq.online profile represents you to other users on the platform. Managing your profile effectively helps build trust and improves your buying and selling experience.
After creating your account, complete your profile by providing:
Personal Information:
Contact Information:
Location Details:
A good profile picture helps build trust. Follow these guidelines:
To update your profile information:
Your profile displays your verification level, which may include:
Higher verification levels increase trust and may improve your selling success.
Your profile completion score indicates how thoroughly you've filled out your profile:
A complete profile ranks higher in search results and builds trust with potential buyers or sellers.
By default, other users can see:
Manage what others see by adjusting your privacy settings:
Your activity status shows when you were last active on the platform:
To change your activity status visibility:
After completing a transaction, users can rate each other using a five-star system:
Users can also leave written reviews about their experience.
All reviews are visible on your profile. You can:
Reviews cannot be removed unless they violate our platform guidelines.
To see how your profile is performing:
These statistics can help you understand how to improve your profile performance.
Q: Can I use a nickname instead of my real name?
A: We recommend using your real name for trust and verification purposes, but you may use a nickname as long as it's not misleading or offensive.
Q: How often should I update my profile information?
A: Update your profile whenever your information changes, especially contact details or location.
Q: Can other users see my email address?
A: No, your email address is never displayed publicly to other users.
Q: How can I improve my profile's visibility?
A: Complete all profile sections, verify your identity, maintain a high rating, and respond quickly to inquiries.
Q: Can I hide my sold listings?
A: Yes, you can hide your sold listings history in your privacy settings.
Q: What happens if I receive a negative review?
A: Negative reviews remain on your profile, but you can respond to them professionally to provide context.
If you need assistance with managing your profile, please contact our support team or visit our Help Center for more information.