Profile Management and Visibility - Help Center | Aswaq.Online
Profile Management and Visibility
Your Aswaq.online profile represents you to other users on the platform. Managing your profile effectively helps build trust and improves your buying and selling experience.
Setting Up Your Profile
Basic Profile Information
After creating your account, complete your profile by providing:
Personal Information:
Full name (as you want it displayed)
Profile photo or avatar
Language preference (English/Arabic)
Contact Information:
Verified phone number
Alternate contact methods (optional)
Preferred contact times (optional)
Location Details:
City/area within UAE
Neighborhood (optional for more precise location)
Profile Picture Guidelines
A good profile picture helps build trust. Follow these guidelines:
Use a clear, well-lit photo
Show your face clearly if using a personal photo
For business accounts, you may use your company logo
Avoid using copyrighted images or misleading photos
Recommended size: 400×400 pixels (square format)
Managing Your Profile
Editing Your Profile
To update your profile information:
Log in to your Aswaq.online account
Click on your profile icon in the top right corner
Select "Profile" or "Profile Settings"
Click "Edit Profile"
Make your desired changes
Click "Save" or "Update Profile"
Verification Status
Your profile displays your verification level, which may include:
Email Verified: Basic verification level
Phone Verified: Indicates you've verified your phone number
ID Verified: Indicates you've completed identity verification
Need to get in touch?
Contact our customer service team today. We're available to answer your questions and provide support whenever you need assistance.
Higher verification levels increase trust and may improve your selling success.
Profile Completion Score
Your profile completion score indicates how thoroughly you've filled out your profile:
Basic account: 25%
Added profile picture: 50%
Verified phone: 75%
Complete contact information: 100%
A complete profile ranks higher in search results and builds trust with potential buyers or sellers.
Profile Visibility
What Others Can See
By default, other users can see:
Your full name or business name
Profile picture
Verification status
Member since date
Average response time
Ratings and reviews from other users
Active listings
Recently sold items (if enabled)
Privacy Settings
Manage what others see by adjusting your privacy settings:
Go to "Account Settings" > "Privacy"
Adjust the following options:
Show/hide your verified phone number
Show/hide your response time
Show/hide sold items history
Enable/disable direct messaging
Control who can see your listings (everyone or registered users only)
Activity Status
Your activity status shows when you were last active on the platform:
Online Now: Currently active on the platform
Active Today: Logged in within the last 24 hours
Active This Week: Logged in within the last 7 days
To change your activity status visibility:
Go to "Account Settings" > "Privacy"
Find "Show Activity Status"
Toggle this setting on or off
Ratings and Reviews
How Ratings Work
After completing a transaction, users can rate each other using a five-star system:
5 stars: Excellent experience
4 stars: Good experience
3 stars: Average experience
2 stars: Below average experience
1 star: Poor experience
Users can also leave written reviews about their experience.
Managing Reviews
All reviews are visible on your profile. You can:
Respond to reviews: Add context or thank users for positive feedback
Report unfair reviews: Flag reviews that violate our community guidelines
Use feedback: Improve your service based on constructive criticism
Reviews cannot be removed unless they violate our platform guidelines.
Profile Analytics
Viewing Your Statistics
To see how your profile is performing:
Go to "Profile" > "Analytics" or "Statistics"
View metrics such as:
Profile views
Listing views
Response rate
Average response time
Completion rate
Star rating average
These statistics can help you understand how to improve your profile performance.
Frequently Asked Questions
Q: Can I use a nickname instead of my real name?
A: We recommend using your real name for trust and verification purposes, but you may use a nickname as long as it's not misleading or offensive.
Q: How often should I update my profile information?
A: Update your profile whenever your information changes, especially contact details or location.
Q: Can other users see my email address?
A: No, your email address is never displayed publicly to other users.
Q: How can I improve my profile's visibility?
A: Complete all profile sections, verify your identity, maintain a high rating, and respond quickly to inquiries.
Q: Can I hide my sold listings?
A: Yes, you can hide your sold listings history in your privacy settings.
Q: What happens if I receive a negative review?
A: Negative reviews remain on your profile, but you can respond to them professionally to provide context.