Package Purchase Process

Understanding how to purchase and use listing packages on Aswaq Online helps you maximize your selling potential. This guide walks you through the entire process from selecting the right package to managing your listings effectively.

Available Package Types

Aswaq Online offers several types of packages to meet different selling needs:

Duration-Based Packages

• 1 Month Plus: 30 days + 10 bonus days (1 listing)
• 2 Months Plus: 60 days + 21 bonus days (1 listing)
• 3 Months Plus: 90 days + 33 bonus days (1 listing)

Bulk Packages

• 5+3 Package: 5 paid + 3 bonus listings (30 days per listing)
• 10+5 Package: 10 paid + 5 bonus listings (30 days per listing)
• 20+10 Package: 20 paid + 10 bonus listings (30 days per listing)

Free Tier Package

• Early Bird: 3 free listings (30 days per listing) for first 1000 users
• Available automatically to new users while supplies last

Comparing Package Features

| Feature | Free Tier | Duration-Based | Bulk Packages | |---------|-----------|----------------|---------------| | Listing Duration | 30 days | 30-90 days + bonus | 30 days per listing | | Number of Listings | 3 | 1 per package | 5-30 (including bonus) | | Validity Period | 12 months | Package duration | 12 months | | Visibility Boost | No | Yes | Yes | | Analytics | Basic | Detailed | Detailed | | Renewal Option | Limited | Yes | Yes | | Best For | Casual sellers | Single valuable items | Regular sellers |

How to Purchase a Package

From the Website

1. Log in to your Aswaq Online account
2. Click on "Sell" or navigate to "My Account" > "Packages"
3. Select "Buy Package" or "Upgrade"
4. Browse available packages and select the one that meets your needs
5. Click "Purchase" on your chosen package
6. Review the package details and total cost
7. Select your preferred payment method
8. Complete the payment process
9. Receive confirmation of your purchase

From the Mobile App

1. Log in to your Aswaq Online app
2. Tap the "Menu" icon, then "My Packages"
3. Tap "Buy New Package"
4. Browse and select your desired package
5. Tap "Purchase"
6. Review details and confirm
7. Select payment method
8. Complete the payment
9. Receive confirmation notification

Payment Methods for Packages

You can pay for packages using:

• Credit/Debit Cards: Visa, Mastercard, American Express
• Digital Wallets: Apple Pay, Google Pay, Samsung Pay
• Bank Transfers: For annual subscriptions or large bulk packages
• Account Credits: If you have existing credits from refunds or promotions

Payment processing is secure and instant for most methods. Bank transfers may take 1-2 business days to process.

After Purchase: Managing Your Package

Viewing Your Active Packages

To view your active packages:

1. Go to "My Account" > "My Packages"
2. See all your active packages with:
   • Package name and purchase date
   • Number of listings available/used
   • Expiration date
   • Usage statistics

Using Your Package for Listings

To use a listing from your package:

1. Start creating a new listing normally by clicking "Sell"
2. Complete all listing details and upload photos
3. At the "Review & Publish" step, you'll see available packages
4. Select which package to use for this listing
5. Publish your listing

The system automatically uses your oldest package first unless you specify otherwise.

Tracking Usage and Expiration

Monitor your package usage through:

• Dashboard overview: Quick summary of active packages
• Package details page: Complete usage statistics
• Email notifications: Alerts for low remaining listings or approaching expiration
• Mobile app notifications: If enabled in your settings

Package Expiration and Renewal

Expiration Policy

• Duration-Based Packages: Expire after the specified period (30-90 days plus bonus days)
• Bulk Packages: Individual listings expire 30 days after publication, package expires 12 months after purchase
• Early Bird Package: Individual listings expire after 30 days, overall package valid for 12 months

Renewal Options

You can renew packages in several ways:

1. Automatic Renewal:

   • Enable in "Account Settings" > "Subscriptions"
   • Uses your default payment method
   • Renews at the same tier level

2. Manual Renewal:

   • Go to "My Packages"
   • Select the expiring package
   • Click "Renew Package"
   • Follow the payment process

3. Upgrade Path:

   • From "My Packages"
   • Select "Upgrade Package"
   • Choose a higher tier package
   • Pay only the difference in price

Package Cancellation and Refunds

Cancellation Policy

• Unused Packages: Can be cancelled within 24 hours of purchase for full refund
• Partially Used Packages: Non-refundable once any listings have been published
• Automatic Renewals: Can be disabled at any time before the next renewal date

To cancel a package or subscription:

1. Go to "My Account" > "My Packages"
2. Select the package
3. Click "Cancel Package" or "Cancel Subscription"
4. Follow the confirmation steps

Refund Process

If eligible for a refund:

1. Refunds are processed to the original payment method
2. Processing time: 5-10 business days
3. You'll receive email confirmation when the refund is initiated

Package Add-Ons and Enhancements

Enhance your package with additional features:

• Featured Placement: Boost visibility in search results
• Category Spotlight: Highlight in specific category pages
• Homepage Showcase: Premium placement on the homepage
• Urgent Tag: Add attention-grabbing urgent tag
• Extended Duration: Add more days to individual listings

Purchase add-ons from:

1. "My Packages" > "Add-ons"
2. During the listing creation process
3. From an existing listing's "Promote" options

Business Accounts and Special Packages

Business Account Packages

Business verified accounts have access to exclusive packages:

• Higher listing limits
• Longer durations
• Brand visibility features
• Dedicated support

To upgrade to a business account:

1. Go to "Account Settings" > "Account Type"
2. Select "Upgrade to Business"
3. Complete the verification process
4. Browse business-specific packages

Frequently Asked Questions

Q: Can I transfer listings between packages?
A: No, once a listing is assigned to a package, it cannot be transferred to another package.

Q: What happens to my listings if my package expires?
A: Active listings will continue until their individual expiration dates, but you won't be able to add new listings without renewing or purchasing a new package.

Q: Can I upgrade from a duration package to a bulk package?
A: Yes, you can upgrade at any time. You'll only pay the difference between your current package value and the new package.

Q: Do unused listings from bulk packages roll over when I purchase a new package?
A: No, unused listings from expired packages do not roll over or combine with new packages.

Q: Can multiple users share a single bulk package?
A: No, packages are linked to individual accounts and cannot be shared between users.

Q: What payment methods are accepted for package purchases?
A: We accept credit/debit cards, digital wallets, and bank transfers for larger packages.

Need More Help?

If you're experiencing issues with package purchases or have questions not covered in this guide, please contact our support team or visit our Help Center for more assistance.