Package Purchase Process - Help Center | Aswaq.Online
Package Purchase Process
Understanding how to purchase and use listing packages on Aswaq Online helps you maximize your selling potential. This guide walks you through the entire process from selecting the right package to managing your listings effectively.
Available Package Types
Aswaq Online offers several types of packages to meet different selling needs:
Duration-Based Packages
1 Month Plus: 30 days + 10 bonus days (1 listing)
2 Months Plus: 60 days + 21 bonus days (1 listing)
3 Months Plus: 90 days + 33 bonus days (1 listing)
Bulk Packages
5+3 Package: 5 paid + 3 bonus listings (30 days per listing)
10+5 Package: 10 paid + 5 bonus listings (30 days per listing)
20+10 Package: 20 paid + 10 bonus listings (30 days per listing)
Free Tier Package
Early Bird: 3 free listings (30 days per listing) for first 1000 users
Available automatically to new users while supplies last
Comparing Package Features
| Feature | Free Tier | Duration-Based | Bulk Packages |
|---------|-----------|----------------|---------------|
| Listing Duration | 30 days | 30-90 days + bonus | 30 days per listing |
| Number of Listings | 3 | 1 per package | 5-30 (including bonus) |
| Validity Period | 12 months | Package duration | 12 months |
| Visibility Boost | No | Yes | Yes |
| Analytics | Basic | Detailed | Detailed |
| Renewal Option | Limited | Yes | Yes |
| Best For | Casual sellers | Single valuable items | Regular sellers |
How to Purchase a Package
From the Website
Log in to your Aswaq Online account
Click on "Sell" or navigate to "My Account" > "Packages"
Select "Buy Package" or "Upgrade"
Browse available packages and select the one that meets your needs
Click "Purchase" on your chosen package
Review the package details and total cost
Select your preferred payment method
Complete the payment process
Receive confirmation of your purchase
Need to get in touch?
Contact our customer service team today. We're available to answer your questions and provide support whenever you need assistance.
From the Mobile App
Log in to your Aswaq Online app
Tap the "Menu" icon, then "My Packages"
Tap "Buy New Package"
Browse and select your desired package
Tap "Purchase"
Review details and confirm
Select payment method
Complete the payment
Receive confirmation notification
Payment Methods for Packages
You can pay for packages using:
Credit/Debit Cards: Visa, Mastercard, American Express
Digital Wallets: Apple Pay, Google Pay, Samsung Pay
Bank Transfers: For annual subscriptions or large bulk packages
Account Credits: If you have existing credits from refunds or promotions
Payment processing is secure and instant for most methods. Bank transfers may take 1-2 business days to process.
After Purchase: Managing Your Package
Viewing Your Active Packages
To view your active packages:
Go to "My Account" > "My Packages"
See all your active packages with:
Package name and purchase date
Number of listings available/used
Expiration date
Usage statistics
Using Your Package for Listings
To use a listing from your package:
Start creating a new listing normally by clicking "Sell"
Complete all listing details and upload photos
At the "Review & Publish" step, you'll see available packages
Select which package to use for this listing
Publish your listing
The system automatically uses your oldest package first unless you specify otherwise.
Tracking Usage and Expiration
Monitor your package usage through:
Dashboard overview: Quick summary of active packages
Package details page: Complete usage statistics
Email notifications: Alerts for low remaining listings or approaching expiration
Mobile app notifications: If enabled in your settings
Package Expiration and Renewal
Expiration Policy
Duration-Based Packages: Expire after the specified period (30-90 days plus bonus days)
Bulk Packages: Individual listings expire 30 days after publication, package expires 12 months after purchase
Early Bird Package: Individual listings expire after 30 days, overall package valid for 12 months
Renewal Options
You can renew packages in several ways:
Automatic Renewal:
Enable in "Account Settings" > "Subscriptions"
Uses your default payment method
Renews at the same tier level
Manual Renewal:
Go to "My Packages"
Select the expiring package
Click "Renew Package"
Follow the payment process
Upgrade Path:
From "My Packages"
Select "Upgrade Package"
Choose a higher tier package
Pay only the difference in price
Package Cancellation and Refunds
Cancellation Policy
Unused Packages: Can be cancelled within 24 hours of purchase for full refund
Partially Used Packages: Non-refundable once any listings have been published
Automatic Renewals: Can be disabled at any time before the next renewal date
To cancel a package or subscription:
Go to "My Account" > "My Packages"
Select the package
Click "Cancel Package" or "Cancel Subscription"
Follow the confirmation steps
Refund Process
If eligible for a refund:
Refunds are processed to the original payment method
Processing time: 5-10 business days
You'll receive email confirmation when the refund is initiated
Package Add-Ons and Enhancements
Enhance your package with additional features:
Featured Placement: Boost visibility in search results
Category Spotlight: Highlight in specific category pages
Homepage Showcase: Premium placement on the homepage
Urgent Tag: Add attention-grabbing urgent tag
Extended Duration: Add more days to individual listings
Purchase add-ons from:
"My Packages" > "Add-ons"
During the listing creation process
From an existing listing's "Promote" options
Business Accounts and Special Packages
Business Account Packages
Business verified accounts have access to exclusive packages:
Higher listing limits
Longer durations
Brand visibility features
Dedicated support
To upgrade to a business account:
Go to "Account Settings" > "Account Type"
Select "Upgrade to Business"
Complete the verification process
Browse business-specific packages
Frequently Asked Questions
Q: Can I transfer listings between packages?
A: No, once a listing is assigned to a package, it cannot be transferred to another package.
Q: What happens to my listings if my package expires?
A: Active listings will continue until their individual expiration dates, but you won't be able to add new listings without renewing or purchasing a new package.
Q: Can I upgrade from a duration package to a bulk package?
A: Yes, you can upgrade at any time. You'll only pay the difference between your current package value and the new package.
Q: Do unused listings from bulk packages roll over when I purchase a new package?
A: No, unused listings from expired packages do not roll over or combine with new packages.
Q: Can multiple users share a single bulk package?
A: No, packages are linked to individual accounts and cannot be shared between users.
Q: What payment methods are accepted for package purchases?
A: We accept credit/debit cards, digital wallets, and bank transfers for larger packages.
Need More Help?
If you're experiencing issues with package purchases or have questions not covered in this guide, please contact our support team or visit our Help Center for more assistance.